Shipping policy
Shipping Policy
Order processing
All orders are processed and shipped within 1–3 business days (Monday–Friday). Orders are not shipped on weekends or US federal holidays. During peak periods, processing can take up to 24 hours longer.
Delivery time
United States: 7–12 business days after shipping. These are estimates — carrier delays can occasionally happen.
Shipping rates
- Standard shipping (tracked): FREE
- Premium shipping & priority processing (processed within 24 hours, includes loss and theft protection): $6.90
Order tracking
As soon as your order ships, you'll receive an email with your tracking number. You can also follow it on our Track Your Order page. Tracking can take 2–3 days to update after shipping.
Address errors and unclaimed packages
Please double-check your shipping address and phone number at checkout. We can't be held responsible for packages lost because of an incorrect or incomplete address. If a package is returned to us unclaimed, re-shipping costs are paid by the customer.
Missing package
Haven't received your order 12 business days after shipping? Email contact+us@cervizen-shop.com and we'll open an investigation with the carrier.